SHIPPING POLICY
- Free Delivery: Orders over SGD 50 enjoy free delivery within Singapore.
- Flat Rate: SGD 5 flat rate for orders below SGD 50 in Singapore.
- International Shipping: Email for overseas orders; shipping cost varies.
- Customs Duties: Recipient pays customs or import duties for international orders.
- Delivery Times: 2-4 working days in Singapore, 10-14 days internationally, post-confirmation and payment.
Note: Contact info@plexuscare.com for international shipping cost queries.
RETURN POLICY
- Timeframe: Accepting returns within 3 days of receiving goods with a valid reason.
- Shipping Fees: Return shipping fees are the responsibility of the customer.
- Condition: Refunds only for unused, undamaged items returned in original packaging with the original invoice.
- Faulty or Damaged Items: Immediate replacements for faulty/damaged items found upon delivery; full refund if the same item is unavailable.
- Refund Exclusions: Shipping and handling fees are non-refundable and not eligible for merchandise credit.
- Return Process: Email info@plexuscare.com within 3 days, providing name, order number, item details, and reason for return/exchange.
- Exchange Process: Specify the product number for exchanges; receive a return email with a Goods Return number and return instructions.
Note: Used or damaged products are non-refundable, and the return process involves emailing for a Goods Return number.
PAYMENT METHOD
- Welcome to our Payment Methods Section! We offer a seamless shopping experience with various convenient payment options for your ease:
- Bank Transfers: Directly transfer funds from your bank account; details provided at checkout.
- Paynow: Use popular digital mobile such as Paynow/Paylah for a quick and hassle-free checkout.
- Rest assured, your payment details are handled securely. Enjoy shopping and thank you for choosing us!
WHOLESALE INQUIRIES
Attention potential partners and dealers! We’re actively seeking like-minded collaborators in Singapore and other countries. If you’re interested in becoming a distributor for our products, please reach out to us at info@plexuscare.com. We look forward to connecting with you and will respond promptly within a few days. Thank you for your interest in partnering with us!